MANAGEMENT SYSTEM DESIGN, PROCESS DEFINITION & MAPPING, ISO COMPLIANCE
- Clearly the Easiest, Easily the Clearest: Concisely!
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Processes are a fact of business life, yet many people find great difficulty in recognising a process, let alone in defining one.
Based on 30+ years’ experience (most recently reflected in the CQI’s current proposals for a radical revision to the Fundamentals and Vocabulary of the ISO9000 family of standards, due in 2015), these guides are offered to help you to recognise, define, understand (and improve) the processes in your own organisation.
It need not be a complex process, but it does require some thought and a clear understanding of the basic concepts. We have also created a glossary of related terms in an attempt to address the current confusion which stems, at least in part, from the existing ISO definitions.
Ian Leaver of independent analyst Forward Look explains "user-centric process management" software.